Terms and Conditions
Terms and Conditions
Last Updated: February 24, 2026
Welcome to HappyPawPortal! These Terms and Conditions ("Terms") govern your use of our website at happypawportal.store and your purchase of products from our store. By accessing our website or making a purchase, you agree to be bound by these Terms.
1. General
1.1 HappyPawPortal ("we," "us," or "our") operates an online store selling pet care, grooming, and entertainment products for cats and dogs.
1.2 These Terms apply to all visitors, users, and customers of our website and services.
1.3 By using our website, you represent that you are at least 18 years of age or have the consent of a parent or guardian.
2. Products and Services
2.1 All product descriptions, images, and prices are subject to change without notice.
2.2 We make every effort to display product colors and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product colors.
2.3 We reserve the right to limit quantities of products offered and to discontinue any product at any time.
2.4 Product availability is subject to change. If a product becomes unavailable after your order, we will notify you and offer a refund or alternative.
3. Pricing and Payment
3.1 All prices are listed in Euros (EUR) and include applicable VAT unless otherwise stated.
3.2 We reserve the right to change prices at any time, but changes will not affect orders already placed.
3.3 Payment must be completed at the time of purchase through our secure payment gateway.
3.4 We accept payment methods as displayed during checkout, which may include credit cards, debit cards, and other electronic payment methods.
4. Orders and Order Confirmation
4.1 When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order.
4.2 We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.
4.3 If your order is cancelled after payment has been processed, we will issue a full refund.
5. Shipping and Delivery
5.1 We ship to addresses within the Netherlands and other European countries as specified during checkout.
5.2 Shipping costs and estimated delivery times are provided during the checkout process.
5.3 Delivery times are estimates only and may vary due to circumstances beyond our control.
5.4 Risk of loss and title for products pass to you upon delivery to the shipping carrier.
5.5 We are not responsible for delays caused by shipping carriers or customs procedures.
6. Returns and Refunds
6.1 You have the right to return products within 14 days of receipt for a full refund, in accordance with EU consumer protection laws.
6.2 Products must be returned in their original condition, unused, and in original packaging.
6.3 Certain products may be excluded from returns for hygiene reasons (e.g., grooming tools that have been used).
6.4 To initiate a return, please contact us at [your contact email] with your order number.
6.5 Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.
6.6 Refunds will be processed within 14 days of receiving the returned product, using the original payment method.
7. Product Warranty and Liability
7.1 Our products come with statutory warranties as required by EU law.
7.2 If a product is defective, please contact us within a reasonable time for a replacement or refund.
7.3 We are not liable for any injury or damage caused by improper use of our products.
7.4 Pet owners are responsible for supervising their pets when using our products.
7.5 Our liability is limited to the purchase price of the product, except where prohibited by law.
8. Intellectual Property
8.1 All content on our website, including text, images, logos, and product descriptions, is our property or licensed to us and is protected by copyright and trademark laws.
8.2 You may not reproduce, distribute, or use any content from our website without our written permission.
9. Privacy and Data Protection
9.1 We collect and process personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
9.2 By using our website, you consent to our collection and use of your personal information as described in our Privacy Policy.
10. Prohibited Uses
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Interfere with the proper functioning of our website
- Impersonate any person or entity
11. Links to Third-Party Websites
11.1 Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
11.2 Your use of third-party websites is at your own risk and subject to their terms and conditions.
12. Limitation of Liability
12.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
12.2 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
13. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
14. Modifications to Terms
14.1 We reserve the right to modify these Terms at any time.
14.2 Changes will be effective immediately upon posting on our website.
14.3 Your continued use of our website after changes constitutes acceptance of the modified Terms.
15. Governing Law and Jurisdiction
15.1 These Terms are governed by the laws of the Netherlands.
15.2 Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
HappyPawPortal
Email: support@happypawportal.store